As I am running Castle In The Stars alongside University and my ‘normal’ job, I will dispatch orders as soon as possible after the order is placed, but always within 5 Working Days.

Castle In The Stars currently offers shipping via 2 postal services depending on the size of the order at a flat rate of £1.50:

UK Royal Mail 1st Class:
– 1 to 2 working days

MyHermes Courier:
-3 to 5 working days

Shipping is FREE on orders over £30

{Please be aware that the shipping times given are an estimate, provided by Royal Mail and MyHermes and are in no way a guarantee.}

If you would like me to send your items using an alternate postal service, or you are abroad and would like to arrange international shipping, then please contact me before placing your order and I would be happy to help.

Customers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Please allow 7 days {UK} or 14 days {International} before contacting me if your order hasn’t yet arrived.

I will accept returns, exchanges and cancellations under the following terms:

Please contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation: before item has shipped

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
When returning an item to Castle In The Stars, it is important that you get proof of postage, as I cannot give a refund on lost returns without proof.

The following items can’t be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalised orders
  • Digital downloads
  • Items on sale or sold as ‘seconds’ or ‘misprints’

 If you have any questions about your order then don’t hesitate to contact me
  • No products in the cart.

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